DEXIS SOS: Connecting with Customer Care

Why DEXIS Support is Critical for Your Dental Practice

When your dexis support systems go down, patient care stops. Getting back online quickly requires knowing exactly how to reach the right help at the right time.

Quick Access to DEXIS Support:

• Phone Support: 888-88-DEXIS (general) or 833-389-2255 (DTX Studio™ Clinic)
• Live Chat: Available for imaging software, scanners, and X-ray equipment
• Remote Assistance: Screen-sharing support with unique session keys
• Operating Hours: Monday-Friday, 9 AM - 6 PM ET (Technical Support)
• International: Contact your local DEXIS Channel Partner

Every minute of downtime in a dental practice means lost revenue and frustrated patients. Whether you're dealing with imaging software glitches, sensor connectivity issues, or need help with DTX Studio™ Clinic, knowing how to steer DEXIS support channels can mean the difference between a minor hiccup and a major disruption.

As Steve Payerle, President of Next Level Technologies, I've worked with countless dental practices to optimize their technology infrastructure, including dexis support systems and integration challenges. My team's extensive cybersecurity training and technical experience with dental IT environments gives us unique insight into how critical reliable support channels are for maintaining practice efficiency.

Your Direct Line: How to Contact DEXIS Support

When your DEXIS equipment starts acting up in the middle of a busy day, you need to know exactly who to call. Let's walk through your options so you're never left wondering where to turn when you need dexis support.

Reaching DEXIS by Phone

The fastest way to get help is often the simplest: pick up the phone. For most DEXIS-related questions, 888-88-DEXIS is your main number. This connects you to their team for sales inquiries, technical support, and warranty questions all in one place.

But here's where it gets interesting. If your practice uses DTX Studio™ Clinic, you get special treatment with a dedicated line at 833-389-2255. This means you'll talk to someone who knows that software inside and out, rather than getting bounced around between departments.

Having worked with dental practices for years, our team at Next Level Technologies knows how frustrating tech issues can be. That's why we provide specialized IT Support for Dental Offices that keeps your entire system running smoothly.

US Support Operating Hours (ET)

Timing matters when you're dealing with equipment problems. DEXIS support operates during business hours, Monday through Friday, all in Eastern Time:

Notice that warranty and customer service close an hour earlier than the other departments. If you're calling about a warranty issue on Friday afternoon, don't wait until 5:30 PM.

Using Live Chat for Immediate Help

Sometimes you need help but can't step away for a phone call. That's where DEXIS live chat comes in handy. You can get support for imaging software, intraoral 3D scanners, extraoral X-rays, and intraoral X-rays without leaving your workstation.

The chat feature is perfect for quick questions or when you're troubleshooting something and want to share screenshots. You'll usually find the chat option on their support pages, ready to connect you with a tech support agent. Ready to try it? You can Chat with DEXIS Tech Support now.

International DEXIS Support

If you're practicing outside the United States, your dexis support works a bit differently. You'll work primarily with DEXIS Channel Partners - these are the local experts who sold you your equipment and know your regional requirements.

European practices get dedicated support hours that run Monday through Friday from 8:00 AM to 6:00 PM (CET) for sales and service, with technical support available until 5:00 PM. Countries like Germany, the UK, France, and Italy all have their own contact details and support teams.

Your Channel Partner is your first stop for both hardware and software issues. They understand local regulations and can provide support in your language, which makes troubleshooting much smoother than trying to work through international phone lines.

Preparing for Your Support Call

Nothing's worse than calling dexis support only to realize you don't have the information they need. It's like showing up to extract a tooth without knowing which one needs to come out! A little prep work before you make that call can turn a potentially frustrating hour into a quick five-minute fix.

Think of it this way: the support technician on the other end wants to help you as much as you want to be helped. But they can only work with what you give them. Having the right details ready shows you're serious about solving the problem, and trust me, they appreciate that.

Information to Have Ready

Before you pick up the phone or start that chat session, grab these essential pieces of information. Your practice name and telephone number might seem obvious, but you'd be surprised how many calls start with "Um, let me find that for you."

The real game-changers are your product serial number and software version. These tell the technician exactly what they're working with. It's like the difference between saying "my tooth hurts" versus "my upper left molar has been sensitive to cold for three days." One gets you generic advice, the other gets you targeted help.

Most importantly, have a clear description of the issue ready. What exactly happened? When did it start? What were you trying to do when things went sideways? "It's broken" doesn't help anyone, but "my sensor stops responding after I take three images in a row" gives them something to work with.

How to Find Your DEXIS Software Version

Finding your software version is easier than you think. Open your DEXIS Imaging Software and look for the DEXIS logo in the upper right corner. Click on it, then select 'Preferences' from the menu that appears.

Once you're in Preferences, find and select 'Component Licensing'. This is where all the good stuff lives. You can copy your practice name and telephone number details right from here, along with the version information that will make the support tech's day.

Having this information ready isn't just about being prepared – it's about getting back to what matters most: taking care of your patients. In our experience working with dental practices across Columbus, Ohio and Charleston, WV, we've seen how quickly small IT hiccups can snowball into major disruptions without proper support channels.

That's exactly Why the Healthcare Industry Must Have Managed IT Services – because when your technology works seamlessly, you can focus entirely on patient care instead of troubleshooting software glitches.

Navigating a DEXIS Remote Assistance Session

Picture this: you're explaining a complex software issue to a technician over the phone, using phrases like "the thingy on the left side that usually does the thing." Sound familiar? This is exactly when dexis support remote assistance becomes your best friend. Through secure screen-sharing technology, DEXIS technicians can see exactly what you're experiencing and guide you through solutions in real-time.

Remote assistance transforms frustrating phone conversations into efficient problem-solving sessions. Instead of playing twenty questions about which button you're clicking, the technician can watch your screen and even take control (with your permission) to demonstrate fixes directly.

How to Initiate a Remote Session

Getting started with remote assistance is straightforward, but it does require a specific process to ensure security and effectiveness. You'll always begin by calling technical support first at one of their main numbers. The specialist will evaluate whether your particular issue would benefit from visual troubleshooting.

If remote assistance makes sense for your situation, the technician will provide you with a unique session key. Think of this as a temporary password that grants access to your specific session. This key only works once and expires after your session ends.

Before connecting, it's smart to close non-essential applications on your computer. This keeps the session running smoothly and protects your privacy by limiting what the technician can see. Keep your browser open along with the DEXIS software, but close that solitaire game you definitely weren't playing during work hours.

Next, you'll enter the key on the DEXIS website at their dedicated portal. You can bookmark Start a Remote Assistance Session for quick access when needed. The system will guide you through downloading a small, temporary program that enables the screen sharing.

The entire process usually takes just a few minutes to set up, and then you're ready for hands-on troubleshooting that would make any tech-savvy dentist proud.

Security and Control During Remote dexis support

We get it – letting someone remotely access your computer can feel like handing over the keys to your practice. The good news is that DEXIS has built their remote assistance with multiple layers of security and user control that should put your mind at ease.

You remain in full control throughout the entire session. You can see everything the technician is doing on your screen, and you can take back control of your mouse and keyboard at any moment. If something doesn't feel right or you need to step away, you have the ability to end the session anytime with a simple click.

The remote assistance program is completely temporary and self-deleting. Once your session concludes, the program removes itself from your computer automatically. There's no permanent software installation that could potentially create security vulnerabilities down the road.

From our experience at Next Level Technologies, we've seen how important these security protocols are in healthcare environments. Our team's extensive cybersecurity training has taught us that while tools like DEXIS remote assistance are designed with strong security measures, maintaining overall practice security requires a comprehensive approach. For deeper insights into protecting your healthcare practice's digital infrastructure, check out our guide on IT Support for Healthcare.

Remote assistance sessions typically resolve issues much faster than traditional phone support, getting you back to patient care where you belong. Plus, you might even learn a few new tricks about your DEXIS software along the way.

Self-Service Resources and Company Policies

Sometimes the fastest way to solve a problem is to roll up your sleeves and dig into it yourself. DEXIS understands this and provides an impressive collection of self-service resources that can help you troubleshoot issues, stay updated, and understand your rights as a customer. Think of these resources as your dexis support toolkit – always available when you need them.

Finding Manuals, Downloads, and Updates

The DEXIS Download Center is like having a well-organized toolbox at your fingertips. Whether you need product manuals, user guides, software updates, or drivers, this centralized hub has you covered. We can't stress enough how important it is to keep your software updated – it's not just about getting shiny new features, but also about maintaining security and optimal performance.

Product registration might feel like paperwork you'd rather skip, but trust us on this one. Registering your DEXIS products is your ticket to warranty coverage and ensures you're eligible for support when things go sideways. It's one of those "better safe than sorry" moments that can save you significant headaches later.

If you run into trouble with software activation support, don't panic. The support team can walk you through the licensing process, making sure everything is configured correctly so you can get back to what you do best – caring for patients.

Understanding the DEXIS Satisfaction Guarantee and Return Policy

Here's something refreshing in dental equipment: DEXIS actually wants you to be happy with your purchase. They back this up with a 60-day satisfaction guarantee that gives you plenty of time to put their products through their paces in your real-world practice environment.

This isn't just a "try it for a week" deal – you get two full months to integrate the equipment into your workflow and see how it performs under actual practice conditions. If you find it's not the right fit for your team or your patients, you have options.

The return process does involve some specific steps and eligibility requirements. You'll typically need to contact dexis support, obtain a Return Merchandise Authorization (RMA) number, and ensure the product is returned in its original condition. The exact details matter here, so it's worth having a conversation with their team if you're considering a return.

For the complete picture on what's covered and what the process looks like, check out the official documentation. You can View the official DEXIS Return Policy to get all the specifics straight from the source.

Frequently Asked Questions about dexis support

Even with all the contact methods and self-service resources at your fingertips, certain questions seem to come up time and time again in dental practices. Let's tackle the most common ones head-on, so you can get back to what you do best – taking care of your patients.

How does DEXIS integrate with practice management software like Dentrix?

If you've ever wished your imaging system could talk directly to your practice management software, you're in luck! DEXIS has created something pretty remarkable with Dentrix Smart Image that makes this integration feel almost magical.

Think of Smart Image as your practice's behind-the-scenes assistant that never takes a break. When you capture an image, it automatically adds CDT code tagging to ensure your billing stays accurate and your insurance claims go through smoothly. No more manually hunting down procedure codes or wondering if you've tagged everything correctly.

But it doesn't stop there. The system also handles automated ledger entries, posting procedures directly to your billing system and updating Continuing Care image dates. This means less time spent on administrative tasks and more time focusing on patient care.

Perhaps the biggest game-changer is the centralized image storage and viewing capability. Instead of jumping between different programs to find that one image from three months ago, everything lives right inside your Dentrix Patient Chart. You can filter by date, vendor, type, or even select specific teeth for targeted diagnosis. The single-click Diagnostic Viewer and side-by-side comparison tools make treatment planning so much more efficient.

Ready to see this integration in action? You can Learn about DEXIS and Dentrix Smart Image integration to find how it can transform your workflow.

What are the basic system requirements for running DEXIS software?

Nothing's more frustrating than software that crawls along at a snail's pace, especially when you have patients waiting. To keep your DEXIS software running smoothly, you'll want to ensure your computer meets some basic requirements.

At minimum, you'll need 4 GB of RAM and a 2 GHz processor. But here's the thing – these are bare minimums, kind of like the minimum speed limit on a highway. You can drive that slowly, but you probably don't want to!

For optimal performance, especially when you're working with large image files or 3D scans, we always recommend exceeding these specifications. More RAM and a faster processor will save you from those awkward moments when your software freezes mid-procedure. Trust us, your patients (and your stress levels) will thank you for investing in a system that can keep up with your practice's demands.

Meeting these requirements isn't just about convenience – it's about maintaining the stability and reliability your practice depends on every day.

How do I get support for DEXIS hardware issues?

When your DEXIS hardware decides to take an unscheduled vacation, knowing where to turn can save you valuable time and frustration. Unlike software issues that you can often resolve directly with dexis support, hardware problems usually require a different approach.

Your DEXIS Channel Partner – the company you purchased your equipment from – should be your first call for hardware troubles. These partners are specially trained to handle both hardware and software support, and they understand your specific setup better than anyone. They're like your local mechanic, but for dental imaging equipment.

If your hardware issue falls under warranty, your Channel Partner will walk you through the warranty claims process. This might involve some troubleshooting steps, diagnostic tests, or potentially sending your unit in for repair or replacement. Having your product registration and purchase details ready will speed things along considerably.

It's helpful to understand the difference between hardware and software support channels. While DEXIS directly handles software questions (especially for DTX Studio™ Clinic), hardware issues typically need your Channel Partner's involvement to coordinate repairs or replacements. When you're not sure which category your problem falls into, start with your Channel Partner or the general DEXIS support line – they'll point you in the right direction.

Conclusion: Beyond Product Support to Total Practice IT Management

Getting your dexis support questions answered quickly is like having a good dental assistant – it makes everything run smoother. We've covered all the ways to reach DEXIS, from their main support line at 888-88-DEXIS to live chat and remote assistance sessions. You now know how to prepare for support calls, what information to have ready, and how to steer their self-service resources.

But here's the thing: even with excellent manufacturer support, your DEXIS systems are just one part of a much bigger technology picture. Your practice relies on network connectivity that keeps everything talking to each other, practice management software that handles scheduling and billing, cybersecurity defenses that protect patient data, and reliable data backups that safeguard years of patient records.

When your imaging sensor won't connect, is it a DEXIS hardware issue or a network problem? If your software is running slowly, could it be a server issue rather than the application itself? These interconnected systems require someone who understands how all the pieces fit together.

That's where having a dedicated IT partner becomes invaluable. At Next Level Technologies, with locations in Columbus, Ohio, and Charleston, WV, we bring extensive cybersecurity training and deep technical experience to dental practices just like yours. We don't just fix problems when they happen – we work proactively to prevent them.

Our team provides comprehensive managed IT services that cover everything from your DEXIS integration to network security and data protection. We understand how critical uptime is for your practice, and we're here to make sure all your technology works together seamlessly.

While DEXIS handles their product support beautifully, we handle everything else – so you can focus on what you do best: taking care of your patients. Ready to take your practice's IT to the next level?

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