Frequently Asked Questions

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Next Level Technologies

General Questions

What is an IT Managed Service Provider?

Good question – it means that we provide management of IT services.  Still doesn’t make sense?  We agree - this can vary drastically in meaning.  For example, form any of our clients it means that we provide for a predictable, fixed, monthly fee, all of their servers, workstations, networking, email, file storage, backups, security, and on-site and remote support.  For other clients, this means that we help enable their internal IT staff to be more efficient by handling the day-to-dayIT management and help desk work so that they can focus on higher strategic initiatives.  There is a lot packed into being an IT Managed Service Provider!

Why don’t you list your prices on your website?

Every client has unique needs that tend to fit into one of a handful of specific paradigms or platforms we’ve created.  Typically, by the end of a 30-minute meeting, we’re able to paint a picture of the paradigm that makes sense for your organization, and we provide pricing on the spot.

Do you work with companies our size?

Highly likely – we have clients as small as 1 person and clients all the way up to nearing 500 staff.  We have IT paradigms, platforms and methodologies for all types and sizes of organizations that come our way.

Do you work with Apple/Mac’s/Android/XYZ product?

Yes, maybe, and no - We have the expertise to troubleshoot all of your devices, no matter the brand.  There are hundreds of thousands of different products and software packages available in today’s modern world and its changing daily.  If you use a prominent software package geared for your industry, odds are we have experience with it.  If it’s something we haven’t seen before, that’s no problem - we know technology at an extremely deep level and are capable of learning your systems much faster than you think.

Do you staff your own in-house help desk or outsource to a third party?

Our full-time tech team sits right here in Worthington, Ohio, ready, willing, and able to respond to your needs.  We have also cultivated strategic relationships we pull on for areas outside our core competency, such as data/telecom cabling or for internet/data connectivity.  We even have highly trusted relationships we can introduce you to for accounting, legal, marketing, and many other typical business and personal needs!

Do you work with any other manufacturers aside from HP?

Of course! We have access to distributors for all the major brands, as well as can facilitate special pricing and discounts available for government or non-profit entities.  We chose a long time ago to standardize for some of our paradigms on HP because of their long track record in the residential, small business, enterprise, and printing space.  Having a standard go-to vendor allows us to provide a more consistent, faster, and better experience for our clients.

Do I have to jump through a bunch of hoops to get support?

Not at all – we provide access to our team a number of different ways.  The most popular is to email us (this is by far the fastest and most efficient).  The next popular is to call us – still fast, but surprisingly less efficient overall. We also have the Next Level Hub – which is a portal that does MANY exciting and interesting things for our clients, and one of them is to help you submit issues with high quality so that we can get the right information we need and take care of your problem quickly!

Do you specialize in any particular industries?

We work with industries of all types.  This often aligns with knowledge-based businesses such as professional services firms (attorneys, accountants, financial services, insurance agencies, healthcare, etc.)  But we also have clients in real estate/property management, child care, home care, logistics, manufacturing and more – we even support many other IT firms like ourselves!

Do you have any references?

Absolutely– for starters, we’re pretty proud of our Google Reviews, but if you want to speak to someone who lives and breathes the same type of business you might be in, or the same type of paradigm we’ve recommended, we’re more than happy to provide contact information for those clients who can give you un-coached and un-biased feedback about how we deliver our promise of a Next Level experience.

Next Level Technologies

IT Support Solutions That Free Up Your Valuable Time

IT as a Service lets you focus on running your business while we focus on keeping your business running.

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